Frequently Asked Questions

Square face: round or oval glasses are ideal, they soften your features. Oval or long face: this is the easiest shape to match, all frames are suitable. Round face: prefer angular frames that structure and refine the features. Heart-shaped face: rectangular and not too wide glasses will enhance it.

All our lenses comply with the European standard ISO 12312-1-2013 and CE UV 400 certification, guaranteeing 100% filtration of UVA and UVB rays.

Moken offers 3 ranges: organic, bio-based, and biodegradable.

Clean the lenses with the supplied microfiber cloth. Do not use any chemical or household cleaning products.

Use the Moken case to protect your glasses during transport and storage. Avoid placing the lenses against a hard surface and leaving your glasses in direct sunlight at high temperatures, such as on a car dashboard. Also avoid contact with seawater, pool water, and sunscreen.

Delivery times vary by country, but most often take 3 to 5 business days.

We deliver to all European countries.

Delivery in France costs between €4 and €8.80.

Yes, you can have your order delivered to your home by Colissimo or DHL Express.

You have 14 days from receipt of your order to make a return, the invoice serving as proof of purchase. The product must be in its original condition and returned in its original packaging. Download and complete the withdrawal form, send it by email to return@mokenvision.com with your proof of purchase, await our confirmation, then proceed with the return via your post office.

You have a 14-day right of withdrawal starting from the date you receive your order. Products must be returned in their original packaging and in perfect condition within 7 days of notification.

Moken undertakes to refund you within a maximum of 14 days from the effective return of the product, directly to the payment method used.

You can write to us at sav@mokenvision.com.

In case of loss, breakage, or damage to your sunglasses, we offer an after-sales service. Parts are charged if they are out of warranty. Please send your request to sav@mokenvision.com with your proof of purchase (invoice), photos of the product concerned, and the model number. We will respond within 48 to 72 hours.

Under warranty, we will repair, exchange, or replace, free of charge, one or more defective parts, or even the entire product, depending on our experts' assessment. Please send your request to sav@mokenvision.com with your proof of purchase and photos showing the defect.

All our products are guaranteed for 2 years from the date of purchase. The warranty covers manufacturing or material defects. Lenses are not guaranteed against scratches due to misuse or lack of maintenance.

Lenses are not guaranteed against scratches caused by misuse or lack of care.

You can contact us at contact@mokenvision.com.

Moken sponsors several athletes. If you would like to be sponsored, please contact us at contact@mokenvision.com.